General Information
Are all of Sam Hober's ties bespoke/custom made?
Yes, all of our ties are custom made, and most of our pocket squares we do not have any ties that are already made.
How accurate are your website's colors?
Our colors are very close to real life on our Apple computer monitors.
Your monitor may show a shade darker, if it is not an Apple monitor.
Please consider ordering swatches if you need an exact color. As only swatches are completely accurate.
How do I customize a tie?
First, select your tie,
Then, click on "Add to Cart"and add it to your shopping cart,
Next, add to your shopping cart any additional options such as length, special constructions, rolled edges, DHL shipping etc..
You will find all our options in the "Tie Construction Option" category, which is the first category on our website's first page.
Add your options such as extra length (over 60 inches), or special construction (any construction other than our standard 3-fold or 4-fold for grenadines) to your shopping cart.
Then check out and give us detailed instructions in the "Notes" area.
Please include in the notes area your tie length, width and knot type as well as any other preferences such as your monogram or bar tack thread color.
To get started please see our guide: Custom Made/Bespoke Ties
You can email us with any questions that you still have after reading our tie guide at: customerservice@samhober.com
Ties in stores usually fit me, if I want to order a tie with standard measurements and construction how do I do it?
Select your tie,
Click on "Add to Cart"
Add it to your shopping cart,
Then check out.
When you check out you will see a "Notes" area please add: "Classic Tie"
We will make your tie 57 by 3.75 inches shaped for a four in-hand knot with a 3-fold construction (4-fold for Grenadine).
Your tie will still be custom made for you we have no already made ties in stock.
Do you have a minimum order?
No, we do not have a minimum order and once we have your pattern as you like it we will keep it on file for future orders, you can also check your past order by signing into your account on our website.
Please tell me how your ties are made.
All our ties are custom made completely by hand in the length, width, construction and shape, that you request. In our workshop our ties are hand-folded, and sewn with a hidden stitch to close the back, which gives the tie a soft natural drape. The back is finished with a slipstitch at both ends.
Unlike most tie brands we never contract out any part of making our ties. The reason for this is that unless you make a tie in your own workshop it will never have the small details just right that a true luxury bespoke /custom made tie requires.
The interlining is made with pure wool. The keeper loop is sewn into the seam, which helps your tie to last for years.
The tipping (on the underside of the tie) and the keeper are made from the same silk as the front of the tie (this is called self tipping), unless you ask for something different such as for example using Thai silk for your tipping.
After we make your pattern we carefully cut by hand the fabric for each tie, one by one.
Please order a swatch if you need exact colors or textures.
What type of payment do you accept?
We accept in American dollars only through almost all credit cards and PayPal.
Do you offer gift certificates?
We are sorry - we do not offer gift certificates, although we are happy to work with you on gift orders. So for example you can give a card and the gift receipient can contact us for the order and you can then pay.
How long does it take you to make your ties and pocket squares?
Please see the notes area of the front page of our website that makes estimated construction time updates
Many countries have customs duties and/or VAT on imports.
Below are a few examples - please note that we do not provide tax advice at any time as it is a complex ever changing subject and our shipping rates do not include Customs duty or VAT.
It is always a good idea to research your countries shipping requirements and the customs duty and VAT tax that is charged.
In America orders delivered by DHL will normally not have customs duty with invoices that are up to $800 - note this is only an estimate.
Contact DHL with your questions for an up to date answer.
Duty when collected by couriers can be at the time of delivery or sometimes a few weeks later. The duty amount if charged in America is roughly what sales tax would be plus a small administrative fee.
In Europe duty will be collected by DHL almost always and often by the post office.
Canada usually but not always collects both duty and VAT tax.
The UK has a VAT at 20% and customs duty around 6.5%.
Where are you located?
Our workshop is in the Chiang Mai area of northern Thailand.
Where we make all our ties very slowly by hand.
Do you sell to other businesses?
We sell directly to our clients and we do not have any volume or wholesale discounts or sales.
Do you have a retail location?
We are an internet based business without a physical bricks & mortar store.