Shipping

We ship from our workshop in Chiang Mai, Thailand using DHL Express.

You will see your exact shipping rates for your order in your shopping cart which includes shipping and handling costs - but not duty or taxes; you are responsible for all Import Duties and Taxes charged by your country.

Our shipping rates for DHL are based on the dimensional weight of your order, not the number of items. 

There is a minimum price set by DHL. Normally for DHL one tie will cost the same to ship as two ties. Three ties will be more than two ties. After three ties the shipping rate goes up very slowly.

Ties will often shorten while being shipped because of being folded and after wearing a couple of times will be the correct length and width again. Several of our staff measure carefully every tie before packing. We measure by laying a tie exactly straight on a long table which may result in slightly different measurements compared to your measurements.

Please check our website front page for delivery updates. If you need an order for a special event please be sure to email us and we will try our best to help you.

America currently has a duty rate of about 7.2% for ties on orders of $800 or more.  In Australia duty is not normally collected for orders up to 1,000 Australian dollars.

Canada, the UK, Europe and many parts of the world usually collect both customs duty and VAT tax which can be expensive.

Note, we are not part of your country's tax collections so we can't help with your questions about taxes - DHL will usually collect the tax from you and pay your government. 

For more information, please contact your local customs office.

Sam Hober is not responsible for any delays or extra expenses in shipping. If you are using registered airmail please contact your country's post office for delivery questions. Often with the mail when they receive your order there will be no delivery updates until the day of delivery...